# Acceptable Use Policy Last updated: May 2026 This Acceptable Use Policy (the **"AUP"** ) applies to every person and system that uses the OpenClaw Direct service operated by Driven Success LLC, dba OpenClaw Direct (the **"Service"** ), including Customers, their personnel, agents, contractors, and End Users who interact with any Machine Instance hosted on the Service. This AUP is a standalone statement of the conduct rules already set out in Section 7 of our [Terms of Service](/terms) and is incorporated into the [Terms of Service](/terms) by reference. Capitalized terms not defined here have the meanings given to them in the [Terms of Service](/terms). By accessing or using the Service, you agree to comply with this AUP at all times. ## Prohibited Content You must not use the Service, or permit any Machine Instance you operate on the Service, to generate, store, transmit, host, or solicit any of the following categories of content. These prohibitions are absolute and apply regardless of artistic, journalistic, or research framing: - **Child sexual abuse material (CSAM)**, content that sexualizes minors, or any content that facilitates the sexual exploitation, grooming, or trafficking of minors. - Content that **incites, glorifies, plans, or provides operational support for violence or terrorism** , including recruitment, financing, or coordination of attacks against persons, groups, or critical infrastructure. - Material that designs, instructs, or operationally enables **chemical, biological, radiological, or nuclear (CBRN) weapons**, including precursor synthesis, weaponization, delivery, or evasion of nonproliferation controls. - Content or systems enabling **mass surveillance, social scoring of natural persons, or unlawful biometric categorization** , including practices prohibited under Article 5 of the EU AI Act. ## Prohibited Uses You must not use the Service, and must not permit any Machine Instance to be used, for any of the following purposes or in any of the following ways. These restrictions supplement, and do not limit, the prohibitions in [Terms §7](/terms): - **Spam and unsolicited bulk messaging** , including any activity that violates the U.S. CAN-SPAM Act, the U.S. Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), the GDPR ePrivacy Directive, or any analogous electronic-marketing or do-not-contact rules. - Evading, disabling, or otherwise **circumventing rate limits, quotas, abuse controls, or technical safeguards** imposed by us or by any upstream provider. - **Reselling raw model access** , repackaging foundation-model inference as a generic API, or otherwise making the underlying models available outside the agent workflows the Service is designed to host. - Generating **voice clones, likeness clones, or impersonations of identifiable individuals** without verifiable, explicit, and revocable consent from the subject. - **Scraping, crawling, or harvesting** data from third-party sites or services in violation of their terms of service, `robots.txt`, applicable contract, or applicable law. - Using Service outputs to **harass, defame, dox, stalk, threaten, or intimidate** any person or group. - **Election disinformation, fabricated reviews or endorsements, and deceptive synthetic media** , including content designed to mislead voters, manipulate markets, or damage reputations through fabricated facts. - Presenting **legal, medical, financial, tax, or other regulated professional advice** as if it were delivered by a licensed professional, without prominent disclaimers, appropriate scope limitations, and adequate human oversight. - Misrepresenting a Machine Instance as a human in any interaction **where disclosure is required by law** , including California Business and Professions Code §17941 (SB-1001) and analogous transparency rules. ## AI-Specific Restrictions Because the Service hosts autonomous AI agents that consume foundation models from third-party providers such as Anthropic and OpenAI, the following AI-specific restrictions apply in addition to the rules above: - No **deepfakes or synthetic depictions of real, identifiable people** (including their face, voice, or distinctive likeness) without their verifiable, informed consent. - No **automated harassment campaigns** , coordinated inauthentic behavior, or use of Machine Instances to amplify targeted abuse. - No use of the Service, its outputs, or any logs to **train, fine-tune, evaluate, or otherwise develop competing foundation models** or substantially similar large-model systems. - No activity that **circumvents the usage policies of Anthropic, OpenAI, or any other foundation-model or infrastructure provider** used by the Service. - No **jailbreaking, prompt-injection exploitation, or other techniques that bypass safety mitigations** , content filters, or alignment guardrails of upstream providers. - No deployment of Machine Instances for **high-risk use cases under Annex III of the EU AI Act** (including employment decisions, worker management, access to essential services, credit scoring, law-enforcement profiling, or migration and border control) unless you have implemented and can evidence a documented AI Act compliance program covering risk management, data governance, human oversight, transparency, and post-market monitoring. ## Enforcement We may, in our reasonable discretion, respond to any actual or suspected violation of this AUP by issuing a warning, throttling or rate-limiting your account, restricting specific features, removing offending content, suspending or terminating affected Machine Instances, or terminating your account. Suspension and termination follow Section 6 (Suspension) of our [Terms of Service](/terms). Repeat or material violations will escalate progressively and may lead to permanent termination without refund. We will cooperate with law enforcement and government authorities in response to lawful process, and we may preserve and disclose account information where we reasonably believe disclosure is required by law or necessary to protect the rights, property, or safety of OpenClaw Direct, our users, or the public. ## Reporting Abuse To report a suspected violation of this AUP, email [abuse@openclaw.direct](mailto:abuse@openclaw.direct). To help us investigate efficiently, please include: - The **account, domain, Machine Instance, or URL** involved in the conduct. - A **specific description of the violation** and the section of this AUP or [Terms §7](/terms) you believe has been breached. - **Evidence** sufficient to verify the report, such as screenshots, message headers, transcripts, timestamps, or log excerpts. - Your **name and contact information** , including a working email address where we can request follow-up details. - A **statement made in good faith** that the report is accurate and submitted for legitimate purposes. We may decline to act on anonymous or unsubstantiated reports and may share non-confidential portions of a report with the affected Customer as part of our investigation. ## Contact Acceptable Use questions, abuse reports, and AUP-related notices should be sent to [abuse@openclaw.direct](mailto:abuse@openclaw.direct). General product or account support is available at [support@openclaw.direct](mailto:support@openclaw.direct). Copyright matters are handled separately under our DMCA Policy and should be sent to [dmca@openclaw.direct](mailto:dmca@openclaw.direct).